Shipping Policy

1. Order Processing:
• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Orders received after 3:00 PM local time will be processed the following business day.
• Customized or pre-order items may require additional processing time; any such delays will be clearly communicated.

2. Shipping Methods & Carriers:
• We partner with reputable carriers (e.g., UPS, FedEx, DHL, USPS) to ensure reliable delivery.
• Shipping methods are selected based on your location, order size, and delivery speed preferences.
• All shipments include tracking information, which will be emailed once your order has shipped.

3. Domestic Shipping (U.S.):
• Standard Shipping: 3–7 business days after processing.
• Expedited Shipping: 2–3 business days after processing (additional fees apply).
• Overnight Shipping: Available in select regions (additional fees apply).
• Please note that delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

4. International Shipping:
• International orders are processed and shipped using carriers that provide reliable global service.
• Delivery times vary by destination and customs processing; please allow 7–21 business days.
• International shipments may be subject to import duties, taxes, and fees levied by your country. These charges are the responsibility of the recipient.

5. Shipping Address & Delivery:
• Please ensure that all shipping details are accurate at checkout.
• We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
• If a package is returned to us due to an invalid address, re-shipping fees may apply.

6. Delays & Exceptions:
• While we strive for prompt delivery, we are not liable for delays caused by carriers, customs, weather, or other events beyond our control.
• In the event of significant delays, we will work diligently with the carrier to locate your shipment and provide updates.

7. Lost or Damaged Packages:
• If your package is lost or arrives damaged, please contact our customer support within 7 business days of delivery.
• We will investigate with the carrier and, if deemed eligible, offer a replacement or refund at our discretion.
• Claims for lost or damaged items must be submitted in writing along with any supporting documentation.

8. Order Changes & Cancellations:
• Once an order is placed, it cannot be modified.
• Cancellations are only accepted if the order has not yet been processed for shipment.
• If you need to cancel or change your order, contact us immediately; however, we cannot guarantee changes once processing has begun.

9. Limitation of Liability:
• Our liability for any loss, damage, or delay is limited to the value of the order.
• By placing an order, you agree that we are not liable for any indirect, incidental, or consequential damages related to shipping.

10. Contact Information:
For any shipping inquiries or concerns, please contact our customer support team at [email protected]. We are committed to ensuring your satisfaction and will work with you to resolve any issues.

By placing an order, you agree to our Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.